The Buff Way: Demonstrating our Culture of Care
Course Description
The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities 91¸£ÀûÉç employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by 91¸£ÀûÉç.Â
The program will develop the skills needed to provide exceptional service to all members of the 91¸£ÀûÉç community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way. Â
Learning Outcomes
After attending this training, participants will be able to: Â
- Demonstrate the mindset of a culture of care service provider 
- Demonstrate how to mitigate unconscious bias in service interactions
- Assess their current service skills and strengths  
- Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention  
- Demonstrate their knowledge of those we serve
- Anticipate and respond to the needs, wants and expectations of those they are serving  
- Implement a four-step process for managing a conversation to demonstrate a culture of care 
- Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills   
- Cultivate skills for handling difficult conversations and situations when delivering service  Â
Who should attend
Faculty and staff who interact directly with students and others in a service capacity should take this course. 
Cost
There is no cost for this program.
Upcoming Sessions
- In-person: May 20th and 21st, 2025, from 9 am – 1 pm each day, East Campus
- In-Person: June 11th and 12th, 2025, from 9am – 1pm each day, East Campus
- In-Person: September 25th and 26th, 2025, from 9am – 1pm each day, East Campus
- Virtual: December 2nd, 4th, 9th, and 11th, 2025, from 10am – 12pm each day, via Zoom
- Virtual: February 23rd, 25th, March 2nd and 4th, 2026, from 1pm – 3pm each day, via Zoom
- In-Person: May 19th and 20th, 2026, from 9am – 1pm each day, East Campus
Contact Perri Longley with questions.